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At Sanctus Power Store, we want you to feel confident and at peace when shopping with us. If something isn’t right, we’re here to help.
Please read our refund policy carefully so you know exactly how returns and refunds work.
We proudly offer a 30-day money-back guarantee on eligible items.
If you are not satisfied with your purchase, you may request a refund within 30 days from the date you received your order, subject to the conditions below.
You may be eligible for a refund or replacement if:
You received the wrong item
Your item arrived damaged
Your item has a manufacturing defect
Your item arrived in poor or unusable condition
For these cases, please contact us with clear photo or video evidence so we can assess the issue quickly and fairly.
📧 Email: contact@sanctuspowerstore.com
To ensure fairness and clarity, refunds cannot be issued in the following situations:
❌ Incorrect or incomplete shipping address provided by the customer, once the order has been shipped
❌ Orders that have already been processed and shipped (orders ship within 1–3 business days)
❌ Delays caused by postal carriers, customs, or events beyond our control
Please double-check your shipping details carefully before placing your order.
To start a refund or replacement request, please email us at:
📧 contact@sanctuspowerstore.com
Include the following:
Your order number
A brief explanation of the issue
Clear photos or videos showing the problem (if applicable)
Our support team will review your request and respond as soon as possible.
Once approved, refunds will be issued to your original payment method. Processing times may vary depending on your bank or payment provider (usually 5-10 working days). Approved replacements will be shipped at no additional cost (where applicable).
We believe in integrity, transparency, and treating every customer with care and respect. If you have any concerns about your order, please reach out, we’re always happy to help.
Thank you for supporting Sanctus Power Store.🙏